We are people people. Our professional days are spent living and breathing customer service. We understand the front-line, and its impact on the bottom-line.
Research and review business, brand and service through the eyes of genuine customers. Measure experiences in real-time to improve service, standards and revenue.
Learning programs are designed to complement business focus, satisfy staff professional development and increase the likelihood of stronger staff retention rates.
Tailored training programs designed explicitly from data collected through mystery guest reports. Critically-timed, post-review training for management and staff to identify cause and implement immediate solutions.
Exploration phase to understand company objective and operational complexity
Anonymous research or qualitative reactions with assessment
Evaluate data, results to advise client on actionable strategies
Collaborate, design, develop a focused training program for success
Facilitate engaging, workshop-style learning in full client partnership
Regular review of learning outcomes for positive return on investment
We have really enjoyed working with Keira and her team at The Learning Curve in Hong Kong and Japan. Very professional, well-organised, and fun to work with.
Partnered this year with Learning Curve for Mystery Shopping in APAC region, and we already have peace of mind in program execution. Thanks to the dedicated team and their prompt follow-ups from set up, fieldwork, to reporting. If you are looking for a partner to uplift your customer experience at front line, Learning Curve should be on the top of your list.
Just a quick note to say how much we appreciate the mystery shopper reports. As expected, there are always learnings and great feedback for all the teams and we are able to measure our performance versus previous reports. Really terrific.
We look forward to the next year of your mystery shopping services. Our leaders use their action plans to ensure continuous improvement and consistency.