Mystery Shopping is not just for shops!
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Mystery Shopping is not just for shops!

We’ve had recent calls from non-traditional clients looking to use mystery shopping in their businesses. Here are their questions and our answers when asked “Can you tell me the benefits of using a Mystery Shopping Program in our business?”

 

CLIENT 1

“We have 3 busy Serviced Office businesses in Causeway Bay and Wan Chai. What would we get from your Mystery Shopper Program that we don’t already know?”

 

A

  • Review and analyse your customers journey through the entire sales process
  • Identify staff and management training needs
  • Develop best practice benchmarks for your organisation

 

 

CLIENT 2

Q   “We have a successful chain of 100 Real Estate Property Agencies in Kowloon and New Territories. Why would we need to use your service?”

 

A

  • Identify and research your competitors to keep updated with your market
  • Identify competitors Unique Selling Points to give you the upper hand
  • Employee performance checks to support incentive-based reviews
  • Employee compliance with industry and legislative requirements

 

 

CLIENT 3

Q   “My wife and I run a Business Consultancy with 8 employees. What would our small operation need with these sorts of reports?”

 

A

  • Tracking the clients movement through each step of your relationship building process
  • Telephone and Online service prior to initial meeting with new client
  • Check how the employee engages with the client – spoken and written language, manner and etiquette, professionalism, body language and services offered

 

 

CLIENT 4

Q       “We have over 12 well known Medical Practices throughout Hong Kong, what would be the benefits of such program?”

 

A

  • Review staff and doctor practises, compliance and ethics
  • Enquire about forward incentive-based referrals
  • Complete integrity audits – checks on

 

 

CLIENT 5

Q   “How could we use mystery shopping to assess our staff and business? I own several Fitness Centers throughout Asia Pacific”

 

A

  • Identify core operating concerns
  • Highlight individual instructor developmental areas, skills and learning gaps
  • Assessment of current instructor and team efficiencies, individual and team strengths and weaknesses
  • Monitor how instructors view their clients, motivate themselves and grow their client base

 

Learning Curve, Keira Mackenzie-Smith and her team, develop tailored training programs for customer-focused industries in Hong Kong and throughout Asia

 

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