EMPLOYEE ENGAGEMENT IN RELATION TO CUSTOMER ENGAGEMENT In this initial stage, Learning Curve gathered and evaluated customer and employee engagement levels through regular customer feedback channels, satisfaction surveys and digital sources. Using our analysis...
INTRODUCTION It’s a well established fact that the hospitality industry in Hong Kong is cut-throat. It seems restaurant groups are constantly tweaking their formulas to gain an edge over their competitors; enticing valuable customers...
After sending in an array of Mystery Guests in previous weeks, we arrive at "Front Desk Team Training" the fifth step in our six part case study with Hong Kong’s busiest Airport hotel,...
Following the guest, employee and Mystery Guest research collated in the last stage of our Engagement Project, we’re now armed with qualitative and quantitative data to explore with the eager hotel management team. Immediately...
Our initial training session with the front desk team of Hong Kong’s busiest airport hotel, explored the world of the guest, quizzed staff on their “Great Service Expectations” and discussed how to satisfy...
ENQUIRY
