TRAININGCombining learning and research disciplines, Learning Curve designs continuous improvement programs that are highly responsive to fluctuating consumer demands and changes in business environment. Shorter, more frequent assessments of customer brand and service engagement allow us to develop relevant, reactive, high impact management coaching and staff training.
Company research prior to program development identifies core operating concerns, individual and team strengths and weaknesses, learning gaps in staff skills and highlight individual manager developmental areas in order to focus on them becoming effective leaders.
Armed with this information, we develop customised programs to meet company fit and target particular focus areas. Research methodologies include immersing the consultant with key operating departments and people, interviewing stakeholders, 360 degree discussions, consumer feedback and Big Data analysis.
CONSUMER RESEARCH & ANALYSIS
Only by putting ourselves in the shoes of customers, can we truly understand the dynamics of consumer behaviour. With the ready availability of ‘Big Data’ to our clients, we use objective tools to separate bias and authenticity. Feedback tools such as Facebook and Trip Advisor have their place, yet they often illustrate extremes of opinion and prejudgment.
Learning Curve works with clients to create effective consumer and mystery guest surveys to collect and use actionable feedback.
CLIENT COACHING & FEEDBACK
Once careful analysis of the data is complete, Learning Curve’s industry-related coaches work with senior management and department heads to objectively evaluate performance gaps and devise corrective action plans.
We encourage clients to view this coaching session as a partnership for provoking thoughts and inspiring innovation where the outcome is a fresh perspective on business operations. These coaching sessions relate directly to research findings and are a constructive way of digesting the reports to narrow immediate focus to critical improvement areas.
Keeping in mind the data collected, the action plans set by management and the strategic company goals, Learning Curve designs progressive programs incorporating a variety of learning approaches. All methodologies require considerable collaboration with the client to maintain company focus throughout all stages of business growth.
Learning programs are designed to fit with company culture and general working style. We facilitate management workshops using live case studies; we offer team building sessions layered with learning; we set and manage business-related team projects where outcomes are celebrated with directors.
The Learning Curve approach to training is an experiential one for participants. Adult learning integrates practical application with work experiences and personal development. Participants are given opportunities to explore limits of their own capacity through learning experiences not often met at work. From interactive self-motivating group workshops to ‘real’ plays and presentations, the hands-on delivery of Learning Curve programs offers an irreplaceable outlet for manager and employee development.
Learning Curve consultants continue regular contact with clients throughout the delivery stage to report training successes and relay any incidences they feel may have an impact on business or workforce dynamics.
EVALUATION & ASSESSMENT
Learning programs are successful if training goals are established and consultant performance criteria is set in the planning stages. It is imperative we determine conditions for program evaluation to ensure return on investment is transparent. Program support sees the use of performance metrics, such as employee turnover, questionnaires regarding staff performance and manager self-evaluation tools, to appraise the thriving progress of the project.
In effect, we perform a 360 degree assessment on our program to gauge accomplishments and areas for improvement so successive programs remain relevant, valuable and rewarding.